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Total control over all your subscriptions
Prenax helps organisations in all sectors with the acquisition,
access and management of all print and online information, including
journals, newspapers, databases, memberships and books. Whether our
customers rely on STM, financial or legal information, Prenax provides
a suite of services which guarantees value-for-money and superb customer
care: we'll advise you on how to get the most from your budget and relieve
you of the administrative burden associated with subscription management.
Quite simply, Prenax offers you:
- A single contact point for the world's online and printed journals and updates
- Supplier contracts management
- Consolidated invoicing - only one invoice per month
- Total control over all subscriptions
- Award-winning customer service
- Outsourcing and insourcing services
Prenax’s key differentiator is the combination of web-based tools and
award-winning personal service. All our customers get access to Prenax
Online where you can search among thousands of information products from
all over the world. You can easily place an order, cancel, register a change
of address, and make a claim. You can also download a management report and
re-arrange it anyway it suits you: by cost centre, department, individual,
client group and many other measures. If you prefer to talk to a member of
our staff, your own dedicated Prenax account manager is available every
weekday between 8am and 6pm. And don’t worry – we’ve banned voicemail
and decision trees so you’ll come straight through to someone who can help you.
In essence, we like to sum up our approach thus:
Responsive - Prenax operates an award-winning service business.
In order to ensure success, Prenax will be attentive to the needs of our clients
and respond to them with accuracy and in a timely and professional manner. Our
goal is to maintain the highest level of service to our clients.
Credible - Since great relationships last many, many years,
we must conduct ourselves appropriately, keeping a watchful eye upon integrity,
candour and open communication in all our dealings. In short, we must do what
we say we are going to do.
Proactive - We anticipate and accommodate the needs of our
clients, offering them solution-oriented products and services. Our services
are tailored to each unique business requirement, providing a truly consultative
view to your business needs.
Effective - Beginning with the end in sight, we ensure that
the desired results are achieved, both internally and externally.
Flexible - In order to respond to dramatic changes occurring
with our clients and with our suppliers, we continue to do what works and
quickly change what needs improvement. Our commitment to the industry and
our clients is paramount to our business goals.
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