Prenax and the academic sector
Prenax has always had a reputation as a subscription agent with top quality customer service. We’ve been meeting the demands of the corporate sector since 1993. News of our exemplary customer service soon led to academic, government and other public sector institutions requesting our services.
These days, educational institutions both large and small benefit from the rapid response times, attention to detail, and high level of customer care enjoyed by our large corporate clients.
Good communication
Because corporate and public sector clients have differing needs, Prenax has created dedicated teams that specialise accordingly. Even though the teams are unique in their skills, service remains the number one priority. Service level agreements are always agreed upon before any account goes live assuring both parties have a clear understanding of what to expect. There are three measures we take most seriously: rapid response to claims and queries; accurate invoicing; and regular communication.
Consolidation services
While much of the content Prenax manages on behalf of our academic clients is electronic, there remains a proportion that will always be in print format. More and more institutions are asking Prenax to consolidate this material on their behalf. This means that we order, check-in, label, tape and despatch shelf-ready material. All orders are visible and can be managed online. More information can be found under the ‘Our Services’ section of this site.
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