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Customer update for Covid-19

16th March 2020

Prenax: COVID-19 Update

In light of the daily changes related to COVID-19, we wish to update you on the steps we are taking at Prenax to support our employees, customers and suppliers.

The safety and wellbeing of our employees is of utmost importance and we are monitoring guidance from Public Health England and the UK Government continuously to ensure we follow their advice.

Prenax’s service, including our Consolidation Service, is currently active and running as normal.  Deliveries may be affected, subject to suppliers’ deliveries/service and government guidance. 

Our employees are set up with remote access to the Prenax systems from their homes in the event that working from home becomes necessary.

In the event that your Customer Service Executive or Account Manager begins to work from home the preferred method of communication is likely to be email. Unless they are unwell, contact with them will remain possible.

Prenax Online (www.prenax.co.uk/login) remains the best way to renew your subscriptions, place orders, manage subscriptions and run reports.

Prenax will endeavour to provide the same service levels during this period of uncertainty where practicable.

Please contact your Customer Service Executive or Account Manager with any questions you may have.